The Educator role is the foundation of our success as an organization. Educators are experts in creating world-class customer service, or guest experience, in our retail stores. They are responsible for engaging and connecting with our guests, sharing top-quality product education, and speaking authentically about our community and culture.

Key Responsibilities

Guest Experience

• Interact with guests to ensure a great guest experience in a manner that values guests’ time.

• Assess guests’ needs to provide customized, effective purchase and return solutions and support.

• Provide technical product education by articulating the value and benefit of the product.

• Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options) according to company standards.

• Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.

• Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests.

Working with Others

• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.

• Establish supportive and productive relationships with all team members.

• Collaborate with team members to ensure optimal guest experience and support store operations.

Operations

• Perform product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards.

• Use in-store technology to support store operations and provide positive guest experiences.

• Perform cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.

• Understand and adhere to people safety policies and procedures to maintain a safe work environment.

• Perform work in accordance with applicable policies, procedures, and laws or regulations.

Key Skills & Core Values You Bring

• Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences

• Integrity/Honesty: Behaves in an honest, fair, and ethical manner

• Guest Experience: Enjoys working and connecting with, understanding, and helping guests

• Personal Responsibility: Accepts responsibility/accountability for actions; is dependable

• Self-Awareness: Is aware of how words or actions may be perceived by or affect others

• Collaboration and Teamwork: Works productively with others to achieve goals; seeks diverse perspectives

• Enthusiasm: Is enthusiastic about one’s own work; looks for ways to make work fun and engaging

Job Requirements

Eligibility

• Must be legally authorized to work in the country in which the store is located

• Must be 18 years of age or older

• Must have proof of the Right to Work and evidence relating to associated local legislative requirements (EMEA only)

• Must have the ability to travel to assigned store with own transportation methods

Availability

• Willing to work a flexible schedule including evenings, weekends, and holidays

Other Willingness Requirements

• Willing to work in an environment with bright lights and loud music

• Willing to move through a store for most of a shift to help guests and accomplish work

• Willing to move boxes weighing up to 30 lbs (13.6 kg)

• Willing to work as part of a team and also complete some work independently

Job Contact Information

209-352-3738

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